Solving The HP M525 13.B9.XX Error Code
- Jun 23, 2022
- 1 min read
M525 13.B9.XX Problem:
13.B9.D1, 13.B9.D2, 13.B9.D3, 13.B9.D4, or 13.B9.DD
Fuser delivery delay jam 1 (paper did not reach the fuser output sensor in time; fuser output)
D1-Tray 1
D2-Tray 2
D3-Tray 3
D4-Tray 4
DD-Duplexer
M525 13.B9.XX Recommended action: Recovery steps
Open the rear door to the second position.
Open the top cover.
Remove the toner cartridge.
Remove jammed paper if present.
Re-install cartridge and then close the top cover.
Close the rear door.
M525 13.B9.XX Troubleshooting and parts:
Remove all paper and check for residual pieces that could cause the jams.
make sure that the paper meets HP specifications.
paper sensor associated with this message: PS2. Use the manual sensor test to test the sensor. If the sensor is not working, replace the fuser.
If the sensor is working correctly, the error only occurs on a duplex job, and the media is jammed before the fuser with only one side fused, replace the pendulum assembly (RM1-6598-000CN).
More HP LaserJet Printer Maintenance Resources
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