Return Policy

Metrofuser Product

The Metrofuser Warranty does not apply to defects resulting from:

  • Inadequate or improper maintenance

  • Unauthorized modification or misuse

  • Usage outside of the environmental specifications of the part or product

  • Improper site preparation and maintenance.

 

New Items- 1 Year

Refurbished Items- 180 Days (6 Months)

We will replace or repair, at our discretion, the part or parts that fail during the warranty period. This is a limited warranty and does not cover cosmetic blemishes, scratches, and color defects.

Printers- Printer Warranty Details

As-is Items- Guaranteed only to work upon arrival to the customer. Metrofuser will repair or replace solely at our discretion.

 

 

 

Damage During Shipping

  • Metrofuser is not responsible for damages incurred in transit.  The shipping carrier is responsible for such damage.

  • Metrofuser will not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved and payment is made, the customer will be credited.

Policy For Returns

 

Advance Exchange Program Return Policy

  • The failed unit must be returned to Metrofuser (Roselle, NJ) within 30 calendar days of the date that the unit was shipped to the customer.

  • If the failed unit is not returned within 20 calendar days a reminder notice will be sent the customer. 

  • If the failed unit is not returned within 32 calendar days the customer will be billed s core charge by credit card or terms set forth. The core charge is set by the core market price plus fees to manage the core buy back program determined by Metrofuser.

  • If the failed unit is returned after 45 calendar days a credit for the net price less a restocking charge of 20% of the advance exchange list price will be issued Per Item.

 

EXCHANGES

Items exchanges must:

  • Be repairable and no alterations or physical damage

  • Have a valid Return Merchandise Authorization (RMA) number.

  • Be an exact equivalent of the product that we are sent to you.

  • Be received by us prior to the RMA expiration date.

Return Process

When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

Refunds

  • Pre-credited advanced exchange

Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is not accepted, open account customers will have a core charge billed to their account. For customers who have an advance core credit authorization on file, the core charge will be placed on the credit card on file.

  • Other advance exchanges

Upon inspection and acceptance of the exchange product, we will, in our determination, credit the account of an open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

 

WARRANTY RETURNS

Requirements

Product being returned to us due to defect or our error must be returned with:


a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return

Return Process

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

Refunds

We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)

OTHER RETURNS

 

Note Manuals, special orders, consumables, and special order items are not returnable. We will only accept these items for return if it involves our error. all other product returns must:

  • Be returned unused within 30 days of purchase date

  • Have a valid RMA number

  • Be received by us prior to the RMA expiration dated

  • Have all original unmarked OEM packaging

  • Subject to restock 20% fee

Return Process

When we receive the return product, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for return, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

Refunds

All product returns by customers, except for those resulting from Metrofuser's error, will be charged a restocking fee of 20% or $25.00, whichever is greater.

Upon inspection and acceptance of the returned product, we will, in our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

RMA PROCEDURE

A Metrofuser representative will assign a RMA number to you. This number must be placed on the outside and inside of the returned items package to insure adequate customer/product identification. Items returned to Metrofuser without valid RMA number identification may be refused. RMA numbers are valid for 30 calendar day from the date issued. All returns must be shipped to our current address.

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Metrofuser Technology Center

475 Division Street Elizabeth NJ 07201

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