M525 13.B9.XX Problem:
13.B9.D1, 13.B9.D2, 13.B9.D3, 13.B9.D4, or 13.B9.DD
Fuser delivery delay jam 1 (paper did not reach the fuser output sensor in time; fuser output)
M525 13.B9.XX Recommended action: Recovery steps
Open the rear door to the second position.
Open the top cover.
Remove the toner cartridge.
Remove jammed paper if present.
Re-install cartridge and then close the top cover.
Close the rear door.
M525 13.B9.XX Troubleshooting and parts:
Remove all paper and check for residual pieces that could cause the jams.
make sure that the paper meets HP specifications.
paper sensor associated with this message: PS2. Use the manual sensor test to test the sensor. If the sensor is not working, replace the fuser.
If the sensor is working correctly, the error only occurs on a duplex job, and the media is jammed before the fuser with only one side fused, replace the pendulum assembly (RM1-6598-000CN).
More HP LaserJet Printer Maintenance Resources
Metrofuser is a leading global innovator, manufacturer, and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest-growing companies five consecutive years. For more information, visit http://www.metrofuser.com.