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Tray 2 Open” Error on the M600 Series Printers

Incompatible optional 500 sheet feeders for the M600 series and P4014 printers.

Allot of mis-information is being published about these feeders compatibility. Some vendors are claiming they are completely compatible and others somewhat. We wanted to set the record straight.


Since optional 500 sheet feeders are the number 1 selling accessory this is sure to cause a many incorrect parts being ordered- returns, wasted service calls and frustration. Hopefully we will prevent some of it.


Metrofuser engineers did side x side comparison of both printers and feeders and developed this service bulletin. Results show the newer M600 series feeder (CE998-67901) is backwards compatible and will work in any of the 4014/4015/4515 Printers. The older 4014/4015/4515 series feeder (CB518-67901) is NOT compatible at all with any of the M600 series. It will fit perfectly but you will get an error “Tray 2 Open” and it will not work.


Which feeder will work in what model printer.


CB518-67901 - Compatibility

  • HP LaserJet P4014 Printer

  • HP LaserJet P4015x Printer

  • HP LaserJet P4014n Printer

  • HP LaserJet P4515tn Printer

  • HP LaserJet P4015dn Printer

  • HP LaserJet P4515x Printer

  • HP LaserJet P4515x Printer

  • HP LaserJet P4015n Printer

  • HP LaserJet P4015x Printer

  • HP LaserJet P4015tn Printer

  • HP LaserJet P4515n Printer

  • HP LaserJet P4515tn Printer

CE998-67901 - Compatibility Products

  • HP LaserJet P4014 Printer

  • HP LaserJet P4015x Printer

  • HP LaserJet P4014n Printer

  • HP LaserJet P4515tn Printer

  • HP LaserJet P4015dn Printer

  • HP LaserJet P4515x Printer

  • HP LaserJet P4515x Printer

  • HP LaserJet P4015n Printer

  • HP LaserJet P4015x Printer

  • HP LaserJet P4015tn Printer

  • HP LaserJet P4515n Printer

  • HP LaserJet P4515tn Printer

  • LaserJet Enterprise 600 M601dn

  • LaserJet Enterprise 600 M601n

  • LaserJet Enterprise 600 M602n

  • LaserJet Enterprise 600 M602dn

  • LaserJet Enterprise 600 M602x

  • LaserJet Enterprise 600 M603n

  • LaserJet Enterprise 600 M603dn

  • LaserJet Enterprise 600 M603xh

Other Helpful Resources

Paper Jam Solutions For Laserjet Printers

Printer Service And Parts Glossary

Printer Service Error Codes

Developing a Critical HP Printer Parts Stocking Strategy

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.