Although this may seem obvious to many we still find many printer service technicians still attempting it for a variety of reasons. This may be occurring without the service manager or companies consent or knowledge.
Lets take a look at why they are doing it. Technicians may remove parts from packaging when transporting them in a car for various reasons, including:
Ease of transport: Some parts may be too large or bulky to fit in the car with their packaging. Removing the packaging can make it easier to transport the parts and fit them in the available space.
Access: In some cases, technicians may need to access the parts during transport. Removing the packaging can make it easier to access the parts quickly, for example, if they need to perform repairs or adjustments en route.
Efficiency: Technicians may remove parts from packaging to save time and increase efficiency. They may have a lot of parts to transport and need to move quickly to complete their work.
Familiarity with the parts: Technicians may be familiar with the parts they are transporting and feel comfortable removing the packaging without risking damage to the parts.
It is important not to remove parts from packaging when transporting them in a car because the packaging is designed to protect the contents from damage during transport. Removing parts from their packaging can lead to broken sensors, bent frames, cracked exit guides, and other types of damage, which can affect the functionality and value of the item.
Lets Review The Costly Risks Of Removing Parts From Packaging.
Removing parts from their packaging when transporting them in a car can pose several risks. Here are some potential risks:
Failed first service call due to any of the following.
Damage to the product: The packaging is designed to protect the product during transportation. Removing the parts from their packaging can lead to scratches, dents, or other types of damage that can affect the functionality and value of the item.
Loss of small components: Many products come with small components that can be easily lost or misplaced. When the parts are removed from their packaging, there is a risk of losing these small parts, which can lead to assembly problems or render the product unusable.
Safety hazards: If parts are removed from their packaging and not secured properly, they can shift or move around in the car, creating safety hazards for the driver and passengers. Parts that are not secured can also be thrown around during sudden stops or accidents, potentially causing injury.
Difficulties in assembly: Removing parts from their packaging can make it difficult to assemble the product correctly. Packaging often includes instructions and labeling that help ensure that each part is used in the correct way.
Voiding warranty: Some products may have a warranty that becomes void if the parts are removed from their packaging. This can leave the owner without recourse if the product fails or is damaged during transportation.
Keeping the parts in their original packaging can also help prevent loss or misplacement of small components that can be difficult to keep track of when transported loose. Keeping everything in the original packaging also makes it easier to identify the contents and ensure that all parts are present when the item is assembled.
Solutions To Stop Technicians From Removing The Parts From The Protective Packaging
If you want to prevent technicians from removing parts from packaging when transporting them in a car, you can take the following steps:
Educate the technicians: Make sure technicians understand the importance of keeping parts in their original packaging during transportation. Explain the potential risks of removing parts from packaging and how it can lead to damage or loss of components.
Provide appropriate packaging: Ensure that the packaging is appropriate for the parts being transported and can fit in the car if needed. Provide clear instructions on how to handle the packaging and how to properly secure the parts during transport.
Establish procedures: Develop procedures for transporting parts that require them to be kept in their original packaging. Train technicians on these procedures and enforce them consistently.
Monitor compliance: Monitor compliance with the procedures to ensure that technicians are following them properly. Conduct regular inspections of transported parts to ensure that they are still in good condition and have not been damaged during transport.
Track failures due to DOA or damage parts. Good printer parts suppliers can provide forensic results of parts that are returned back to the factory. Repeat returns can be identified and pointed out.
Provide incentives: Consider providing incentives to technicians who transport parts without removing them from their packaging. This can help encourage them to follow the procedures and protect the parts during transport.
In summary, removing parts from their packaging during transport can lead to product damage, loss of small components, safety hazards, difficulties in assembly, and voiding of warranties. It is important to keep products in their original packaging during transportation to minimize these risks.