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HP Printer Parts Technical Support Blog

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Solving Zombie Printer Firmware Problems

Improve Your Firmware Skills, Increase Printer Up Time, and Boost Your Bottom Line!


ELIZABETH, NJ – Laser printer parts manufacturer Metrofuser ( is releasing a series of on-demand webinars for laser printer service technicians, service managers, and business owners. Webinar topics include diagnostics, service management, exploring new markets, and business continuity planning.

“These short, targeted on-demand webinars provide service technicians and managers with topical information that will help them build successful service skills in today’s competitive landscape,” said Will DeMuth, Chief Operating Officer.

These complimentary webinars are available on-demand viewing 24/7, and viewers can register by visiting the link below. Webinar run between 30 to 40 minutes in length. The first webinar description is available below:

HP Laser Printer Firmware Updating and Troubleshooting.

With almost twenty percent of tech support calls being firmware related it stands to reason that it is the largest "first call" addressable issue. We demystify firmware and help printer technicians provided a better experience. We walk you through the 3 most popular types of printer firmware updates, discuss firmware troubleshooting, and review best practices.


Time Topic Presenter

5 mins Welcome Will DeMuth

10 mins Overview Mark Makuch

15 mins Demo 1 Mark Makuch

20 mins Demo 2 Mark Makuch

25 mins Demo 3 Mark Makuch

30 mins Q&A Wrap Up Will DeMuth

Register for the webinar here:

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information, and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers, and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits, and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers, and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest-growing companies five consecutive years.


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