Updated: Apr 20, 2019
Metrofuser, announced today that it has achieved the lowest warranty rate in industry history -- a combined rate below three. This translates into the astounding fact that, out of the 60,000 plus parts sold last year, only 2.7% came back under warranty.
"These figures are a testament to the success of an internal quality initiative started at Metrofuser over a year and a half ago," said Will DeMuth, COO. The program had at its core the strict policing of Metrofuser by Metrofuser.
Internal rejects at the QC final inspection level were carefully tracked. Then each reject was categorized, documented and trended. This information was then used to identify where feedback and training could be enhanced to help Metrofuser employees perform their duties with greater efficiency.
"Attention to detail is what differentiates Metrofuser's products from those of its competitors. It is what makes us the quality leader in the industry," explained DeMuth. "All of our associates put forth a total team effort each and every day to maintain our high level of service and quality."
This 2.7 percent warranty rate is in keeping with other impressive ratings Metrofuser has consistently maintained. In 2018, the company's tremendous HP printer parts availability enabled it to achieve a 99.98% fill rate and a 99% accuracy rate.
It is these types of figures that have made Metrofuser the company trusted by the top service departments in the world.
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Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts.
The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. Contact us at 908-245-2100, Dial 0 for sales.