M404 M428 Supply Memory Error (10.00.11)

10.00.11 HP Service Advisory: Affected Models:

• HP LaserJet Pro: M404n, M404dn, M404dw

• HP LaserJet Pro MFP: M428fdn, M428fdw, M428dw

10.00.11 Supply Problem Issue

The listed HP LaserJet models may encounter a "Supply Memory Error." This indicates that the printer is unable to communicate with the toner cartridge’s memory chip. This failure is typically caused by incompatible, unreadable, or corrupted data on the chip.

M404 M428 Supply Memory Error (10.00.11)

Common Error Messages on The Laser Printer

Users will see one of the following messages on the control panel:

• 10.00.11

• Event Code 10.00.11

• Memory Error Indicated

• Supply Error

• Supply memory Error

• The Indicated supplies are not communicating correctly with the printer.

Note: See below for examples of error screens on the M404 (left) and M428 (right).

M404 M428 Supply Memory Error (10.00.11)

10.00.11 Troubleshooting & Resolution

Step 1: Check the Toner Cartridge

The most common cause of this error is a faulty toner cartridge chip.

1. Remove the current toner cartridge.

2. Inspect the memory chip for damage or debris.

3. Replace the cartridge with a new, known-good Original HP toner cartridge.

Step 2: Replace the Formatter Board

If the error persists after replacing the toner with a known-good cartridge, the issue is likely a hardware failure on the formatter board. The board must be replaced to restore normal operation.

Please refer to the table below for the correct replacement part number based on the specific printer model.

Model	Formatter Part Number
M404n	W1A52-60001
M404dn	W1A53-60001
M404dw	W1A56-60001
M428fdn MFP	W2Q13-60003
M428fdw MFP	W1A30-60001
M428dw MFP	W1A28-60001