Updated: Mar 22, 2019
How Are IT Departments Juggling Compliance, Data Security and Printer Up-time.
Many IT departments and agencies have to maintain IT support services internally for reasons of regulatory compliance. Healthcare policy is governed by HIPAA privacy. The Banking and Securities industries are concerned about data security while the Federal Government is prioritizes national security. IT departments and agencies are realizing the need for integrated support solutions to sustain business continuity and compliance.
Since outsourcing to third party service companies is out of the question or limited in scope, complying with regulations may lead IT department to perform printer service internally
In order to maintain compliance and maximize printer up-time IT department and agencies will require of a multi resource approach including;
The ability to Train Staff on Specific Printer Models Ad Hoc
Certification Process to Manage IT Staff
Ongoing US Based Technical Phone Support to Assist Staff
Service Parts Identification and Logistics To Supply Requirements.
IT support people with strong printer hardware support skills are a unicorn in the IT staffing world. Finding the right people can be is a challenge since most IT support talent come from IT disciplines other than printer hardware support.
The solution to this shortfall is for departments and agencies is to hire the best candidate and invest in training on the skills that need to bring to bear.
Metrofuser created its ServicePlus Training program and built it around compilation of collaborative disciplines, parts theory, service management and general printer repair.
The classes provide students with hands-on, real-life scenarios challenging them to build everything possible for each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, migrate it, upgrade it and deploy it.
Our certification process raises individual IT skills while communicating team members abilities inter-agency.
Backed By Digital Credentials
Digital certification credentials are a way for IT professionals to share their achievements and skills in the workplace. IT team members can share credentials in their email signature, LinkedIn profile, Facebook page, website, blog or other platform.
Anyone who views it may click on it and be brought to a customized, individual verification page, which confirms who the credential was issued to, when it was issued, what was involved in earning it, and what it qualifies the earner to do.
Ongoing US Based Technical Phone Support
Quality printer service training and certification will bring your IT staff to solve 80% of the printer support calls. Dedicated US Based technical support can assist with the more challenging printer calls.
Our personal are subject matter experts with a minimum of 10 years experience in field printer support operations. Our cost-effective solutions are focused on mitigating risk and can be customized to meet your unique needs, wherever you print. Our experienced operations veterans are recognized experts from the imaging industry.
Supply- Service Parts Identification and Logistics
Metrofuser's parts availability rivals most original printer manufactures (OEMs). In fact many OEMs purchase printer parts from Metrofuser to repair their new printers under warranty (FRU). More importantly Metrofuser supports legacy HP printers models up to 10 years past what the original equipment manufactures are required to. This saves departments and agencies from disposing of toner that has been built up in inventory stock rooms.
Metrofuser even stocks whole unit printers to help customers locate hard to find parts. Metrofuser offers parts that have no part number and not listed in service manuals.
Parts logistics and identification services will help keep cost contained while maintaining compliant regulatory compliance.
Other Vital Credentials
Cage Code: 6XLH5
DUNS number: 143491319
Five-Time Inc. 5000 Honoree