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HP M527 Laser Printer “Roller Cleaning is Recommended" Message

Updated: May 6, 2021

HP M527 laser printer will display “Roller Cleaning is Recommended’ message.

The error message appears on the laser printer's control panel display.

This message refers to the printer's ADF pickup rollers and separation pad, not the tray 1 or tray 2 pickup rollers. It will appear after 37,500 pages have run through the ADF.

HP M527 Laser Printer “Roller Cleaning is Recommended" Message
HP M527 Laser Printer “Roller Cleaning is Recommended" Message

Simply cleaning the ADF pickup rollers and separation pad does not clear the message.

To clear this message, perform the following procedure:

  1. From the Home Screen, swipe left and touch the ‘Support Tools’ icon.

  2. Touch ‘Service’.

  3. Select ‘Service Access Code’ from the drop down menu.

  4. Enter ‘11052715’ into the ‘Access Code’ box and touch ‘Sign In’.

  5. Touch ‘Cycle Counts’ box.

  6. Touch ‘Clean Rollers Count’ page number box.

  7. Enter zero and touch ‘OK’.

  8. Touch ‘Done’.

  9. Touch the back arrow button.

Shop For!

“Roller Cleaning is Recommended" Message is found on the following laser printers

  • HP LaserJet Enterprise MFP M527f

  • HP LaserJet Managed MFP M527cm

  • HP LaserJet Managed MFP M527dnm

Other Helpful Laser Printer Service Technical Support Resources

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include HP printer parts, printers, and printer repair training. Parts include HP printer parts such as printer fusers, printer maintenance kits, and other HP printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest-growing companies five consecutive years.


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