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HP LaserJet Text Error Messages A-M

HP printer display message- What it means and What to do


ACCESS DENIED MENUS LOCKED


The control panel function you are trying to use has been locked by the network administrator to prevent unauthorized access.1. Ask the network administrator to unlock the function. 2. Perform a cold reset. This will reset the printer to factory defaults. If a JetDirect network card is installed it will also reset the IP address and other settings so you might want to remove the JetDirect before performing the cold reset.


BAD DUPLEXER CONNECTION


The duplexer is not correctly installed.

1. Some printers need a right-angle power cord for a duplexer to be installed correctly.   Make sure right-angle cord is installed, if needed. 2. Turn the printer off. 3. Remove and reinstall the duplexer. 4. Turn the printer off and back on. 5. If the message persists, make sure the duplexer is connected and the connector is not damaged. 6. Replace the duplexer.


CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT


The optional input tray cannot feed print media to the printer because a door or paper guide is open 1. Check the doors and paper guides and close any that are open. 2. If doors and trays are closed, check tabs and sensor levers in the tray for proper operation. Replace any defective tabs or sensors. 3. Replace the PCA controller in the feeder. For 5si, 8000, 8100 series make sure C-link cable is correctly hooked up. Also on the 5si check the paper accessory


PCA.CHECK OUTPUT DEVICE alternates with CLOSE OUTPUT DELIVERY PATH


The optional output device is not properly connected to the printer.1. Ensure the optional output device is fully seated and properly installed. 2. Check any doors on the output device and verify they are closed.  For 5si, 8000, 8100 series make sure C-link cable is correctly hooked up.


DISK DEVICE FAILURE


The EIO disk had a critical failure or fatal error.1. Reseat the EIO disk. 2. Remove the EIO disk and replace it with a new one. 3. A bad formatter assembly could also cause this error, replace if needed.


DISK FILE OPERATION FAILED


Requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).1. Check the file name and the directory name. 2. Reseat the EIO disk. 3. Retry the operation.


DISK IS WRITE PROTECTED


The EIO disk is protected, and no new files can be written to it.Disable the write protection through HP Resource Manager.


EIO DISK [x] NOT FUNCTIONAL


EIO disk is not working correctly 1. Reseat the EIO disk in slot [X]. 2. Remove and replace the EIO disk in slot [X].


ENV FEEDER LOAD [TYPE] [SIZE]


A job has been sent to the envelope feeder and the feeder is empty, the wrong size is loaded in the feeder, or the type and size are set incorrectly on the control panel.1. Load the requested envelope type and size into the envelope feeder. 2. Make sure the envelope size and type are set correctly from the paper-handling menu in the printer control panel. 3. Press GO if the desired envelope is already loaded in the feeder. 4. Press -VALUE+ to scroll through other available types and sizes. 5. Press SELECT to accept the alternate type or size.


ENVELOPE FEEDER SIZE = [xxxxx]


The printer is asking what size envelopes have been loaded in the envelope feeder. In response, you can take either of the following actions: 1. Press SELECT to accept the current envelope size. 2. Press -VALUE+ to change the size and then press SELECT to accept the new size. If you do not press any buttons, the message disappears in about one minute. Note Changing the size here changes the default for the envelope feeder size in the paper-handling menu.


ENVELOPE FEEDER TYPE = [xxxxx]


The printer has received a job under the following conditions: The envelope type the job requested is not available in the printer. Envelopes have been placed in the envelope feeder (thus triggering the paper sensor).You can take either of the following actions: 1. Press SELECT to accept the paper type and then press GO. 2. Press +VALUE- to change the type, press SELECT to accept the new type, and then press GO to continue.


FILE SYSTEM IS FULL

The disk file system is full.1. Delete all unnecessary files from the EIO disk and then try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.) 2. Advise the customer to increase the permanent storage (use a larger EIO disk or add a RAM DIMM).


FLASH DEVICE FAILURE


The flash DIMM had a critical or fatal failure.1. Reseat the flash DIMM and ensure it is locked into place. 2. Remove the flash DIMM and replace it with a new one. 3. The formatter could also be bad; replace formatter if needed.


FLASH FILE OPERATION FAILED


The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).1. Check the file name and the directory name. 2. Reseat the flash DIMM. 3. Retry the operation.


FLASH FILE SYSTEM IS FULL


The flash file system is full.Delete unnecessary files from the flash DIMM and try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)


FLASH IS WRITE PROTECTED


The flash printer DIMM is protected and no new files can be written to it.Disable the write protection through HP Resource Manager.


HP TONER DETECTED alternates with PRESS GO TO CONTINUE


The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date, and serial number).1. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty. 2. If the HP toner cartridge is new, the E label (cartridge memory) is missing or has been tampered with. 3. If the HP toner cartridge is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed, the error message disappears. 4. If the HP toner cartridge is used, and the error message remains after 20 pages have been printed, the cartridge has previously run out of toner. Replace the toner cartridge.


INPUT DEVICE CONDITION [XX.YY]


An input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (three types): 1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error1. Turn the printer off. 2. Disconnect the cable to the input paper handling devices and then reconnect it. 3. Ensure the device is properly connected and any doors or paper guides are properly closed. 4. Turn the printer on. 5. See the documentation that came with the paper-handling device for assistance.


INSTALL DUPLEXER


The printer is unable to print the current job because the printer duplexer is not installed or not inserted correctly.1. Turn the printer power off. Install or reinsert the duplexer and ensure it is fully seated. 2. Ensure the right-angle power cord is used for the printer.


INSTALL TONER CARTRIDGE


The printer toner cartridge has been removed and must be reinstalled for printing to continue.Reinstall the toner cartridge and ensure it is fully seated. The high voltage power supply might also cause this error.


INSTALL TRAY [X]


The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly 1. Reinsert the specified tray. 2. Check for damaged tabs on the right side of the tray. 3. Check for damaged tray sensor switches in the printer. 4. Replace the PCA controller in the feeder


LOADING PROGRAM [NUMBER] alternates with DO NOT POWER OFF


Programs and fonts can be stored on the printer’s file system. At startup time, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The <NUMBER> specifies a sequence number indicating the current program being loaded.Wait for the program to load


MANUALLY FEED [TYPE] [SIZE]


One of the following occurred: - A manual feed was requested.-There is no media in tray 1.- The wrong size of media is loaded. - The control panel is not set for the size and type of media loaded.1. If manual feed was not what you were expecting, check your software settings. 2. Load the requested paper into manual feed tray. 3. Press GO (or READY on older printers) if the desired paper is already loaded in manual feed tray. 4. Press -VALUE+ to scroll through other available types and sizes. 5. Press SELECT to accept the alternate type or size.


MEMORY FULL STORED DATA LOST


There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted. Press GO to continue. Add more memory to the printer or to simplify the print job.


MEMORY SETTINGS CHANGED


The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language. Press GO to continue. Add more memory to the printer or to simplify the print job.


MEMORY SHORTAGE JOB CLEARED


The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory. Press GO to continue. Add more memory to the printer or to simplify the print job.


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