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HP LaserJet M712 M725 M5025, M5035 Printer Vibration Grinding or Groaning Noise

Updated: Oct 3, 2019

Replacement of the HP RM1-2963 M712 M725 M5025, M5035 Printer Fuser drive assembly


The HP LaserJet Enterprise M725 is a monochrome laser-based MFP device that is known for a loud vibrational or “groaning” noise that emanates from the fuser area at the left side of the printer.


This noise error also presents itself in the HP LaserJet Multifunction M5025, M5035 and the HP LaserJet M712 printers. The same part number is used in all the above product models (RM1-2963).


HP LaserJet M712 M725 M5025, M5035 Printer Vibration Grinding or Groaning Noise

This noise can be annoying to the user and can increase in decibels and extreme

wear if not resolved.


Replacement of the HP RM1-2963 M712 M725 M5025, M5035 Printer Fuser drive assembly

The above picture shows the motor attached to the front of the printer frame. The removal of this assembly is performed easily by removing the four screws to the front cover assembly. Tray 2 must be removed in order to perform this.

RM1-2963 M712 M725 M5025, M5035 Fuser drive assembly

The printer gear drive assembly is attached to the frame with four screws. The cabling gong to the motor must be removed from the connector and cable harness in order to remove the assembly.


The main cooling fan assembly must also be removed to gain access to the screws. There are four screws that secure this assembly.


The assembly can be moved out of the way and the surrounding cables can be removed from the harness guides to ensure easy relocation of the assembly.


RM1-2963-000CN is compatible with:

  • HP LaserJet enterprise mfp m725dn

  • HP LaserJet enterprise mfp m725f

  • HP LaserJet enterprise mfp m725z

  • HP LaserJet enterprise mfp m725z+

  • HP LaserJet enterprise 700 printer m712n

  • HP LaserJet enterprise 700 printer m712dn

  • HP LaserJet enterprise 700 printer m712xh

  • HP LaserJet m5035 multifunction printer

  • HP LaserJet m5035x multifunction printer

  • HP LaserJet m5035xs multifunction printer

  • and more...

The drive bar must also be removed from the assembly and moved out of the way for access to the gear assembly. There are four screws attaching the fuser drive gear assembly to the frame.

The M712 M725 M5025, M5035 printer engagement bar

The M712 M725 M5025, M5035 printer engagement bar must be moved out of the way in order to remove and re-install the motor and gear assembly.


The level of this repair is a 4 out of 10 in difficulty. Depending on the level of technical expertise, this procedure should take approximately 35 minutes from start to finish.


For technical assistance or to schedule a printer service training class please contact us at 888-387-3771.


Other Helpful Laser Printer Repair Resources

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. 

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