Description and Benefits
Metrofuser's Self Maintainer Program is designed for customers who have invested in the people and infrastructure necessary to provide effective Self-Maintenance on printers, that are either in warranty or out of warranty.
This program provides customers with a direct relationship with Metrofuser for the purchase of new repaired or exchanged, OEM and aftermarket parts. The Program offers a menu of services and options to support customers’ self-maintenance strategies:
Tools and Business Services
Access to Parts- Self-maintainers receive preferred pricing on parts purchased through Metrofuser.
Parts Availability- Last year we achieved a 99.98% fill rate and a 99% accuracy rate.
Flexibility with contract and exchange terms.
No annual administration fee.
Core discrepancy department that solves core return issues before returning the part to you.
Live Help- Access a Customer Service Representative from the Internet.
No monthly purchasing minimums.
Guaranteed same-day shipment of any in stock part prior to 6:00pm EST.
Maintenance Kit Replacement Chart will reference the OEM recommended page intervals and part numbers for Hewlett-Packard printer models
US Based Telephone Laser Printer Technical Support
Eligibility To enroll in the Metrofuser Self Maintainer Program,
Customer must complete application form.
Must qualify for credit from Metrofuser or supply a credit card on file.
Customer must have an existing service department that is currently servicing similar desktop and peripheral products. (Service department must be owned by customer, not out-sourced)
Other Helpful Resources
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts.
The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. Contact us at 908-245-2100, Dial 0 for sales.