Updated: Aug 1, 2019
HP E87640 E87650 E87660 Color LaserJet Managed MFP Printer Error Code Message
E87640 Z8Z12A Z8Z13A
E87650 Z8Z14A Z8Z15A
E87660 Z8Z16A Z8Z17A
Error code and printer control panel message troubleshooting
HP E87640 E87650 E87660 Printer Error codes
Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure
with six characters (example: 13.WX.YZ).
The first two characters are numeric and represent the system component that is causing the error. For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
The remaining four characters (WX, Y, and Z values) further define the error.
HP LaserJet printer error codes are documented in the control panel message document
(CPMD) for each printer. The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers. The CPMD is continually updated and republished with the latest information for the following error codes.
Table 2 E87640 E87650 E87660 ERROR CODES: The first two characters
Error code System Component System Error Description
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
17.WX.YZ Supplies (PageWide) Supply error or supply memory error.
20.WX.YZ Printer memory ,insufficient memory or buffering error.
21.WX.YZ Page Page complexity causing a decompression error when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.
33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or error.
40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB accessory error.
41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.
42.WX.YZ Firmware Firmware failure involving the Event Log, Shell, System Manager, or other component.
Other Helpful HP LaserJet Printer Support Resources
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years