Updated: Apr 23, 2019
Metrofuser is a leading national seller of Lexmark & Hewlett Packard parts, printers, supplies, accessories and options. Thousands of companies and printer service organizations depend on Metrofuser for fast, efficient printer parts and support service.
But, we’re not your typical printer specialists. We’re extreme....even fanatical. Out people have been working in the printer and PC industry for over 30 years. We know printers! We have a long, impressive history as laser printer specialists. Now, we’re bringing our fanatical customer support, extreme product knowledge, and unparalleled distribution expertise to more of the products that are important to you.
When you are one of the only boutique printer parts reseller in the US, it’s easy to rest on your laurels—but not Metrofuser. Our philosophy on fulfillment—getting the customer the right part to fix the printer, on time in perfect working condition—permeates every aspect of our business.
A Focused Product
Metrofuser deals only with laser printers and multi function devices, acting as your one-stop shop for printer parts, refurbished whole unit printers, printer service manuals, printer repair training,, technical support, and supplies.
Our exclusive focus on printers has helped us accumulate the largest inventory of parts in the industry, full of parts from the largest printer names in the industry: HP, Lexmark, Canon, Our extensive inventory—rivaled only by the OEMs themselves in terms of availability and breadth of product—means you can count on us having in stock anything from an oft-used fuser to a little-used gear.
Metrofuser is always on the leading edge of printer repair knowledge. Each time a new printer model is released, our certified technicians run numerous performance tests to understand when, why and how each service part fails. Using this information, each member of our sales staff is trained to diagnose and answer Level One support problems.
As a Metrofuser customer, one of these highly-trained account representatives is personally assigned to your account, ensuring you of a long-term relationship with an industry expert who is committed to the success of you and your organization.
Flexibility and Size
Being the largest distributor of printer parts has its advantages, as we are able to do things others cannot. Our expert sales staff and streamlined processes give us the ability to ship any order the same day (Monday - Friday) if it is placed between 8 a.m. - 7p.m. Eastern Standard Time (web orders until 6 p.m.) with a 99.7% perfect order accuracy.
We also realize that our customer's needs vary, which is why many of our parts can be purchased in a variety of ways: as a high quality refurbished part, through advanced exchange, as a new OEM part, or as a new aftermarket part. We can also accept your order through a variety of means: phone, fax, email, Instant Messenger CHAT, or through our website.
In short, we treat our customers like we would want to be treated—with respect. Our customers count on us to provide top-notch customer service while supplying a quality product. We feel our philosophy of fulfillment differentiates us from our competitors—and we think you will too.
To support our customers in maintaining their customers' critical business printers by providing a full range of solutions for the low to mid-level laser printer service market including service parts, training, technical support, repair and printers. Due to this criticalness, all high-turnover parts are available for same-day shipping and sold to customers via personalized and knowledgeable account representatives.
We achieve this by:
Being your one-stop shop for all printer-related items. Just as our products and services are focused, we concentrate our efforts on the things we can do to keep our customers happy. Everything we do can be traced back to these simple yet important values our company holds.
Helping you fix your laser printer correctly the first time. That means assisting in the diagnosis, having the correct part available, and accurately shipping a high quality printer part that works out of the box. Providing excellent customer service—treating you like a business partner rather than a transaction.
That is why we devote a full-time personal account representative to help you do business with us. The relationship and trust our customers experience in their dealings with us is sacred, and we will work to keep that trust intact.Making our processes more environmentally friendly. We have a chance to make a positive impact on the world around us solely with our operations, and we will take full advantage of that chance.
Other Helpful Resources
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services i