top of page

HP Printer Parts Technical Support Blog

Scroll down to view articles and results.

Help support Metrofuser so we can continue helping you.

HP and Lexmark Printer Parts Performance 100% Customer Satisfaction Guaranteed!

Metrofuser warrants our compatible printer parts to be free from defects in both material and workmanship. At our option, Metrofuser will replace the item and/or refund the full purchase price of any item found to be unsatisfactory, for any reason, by our customer.

All Parts are covered by a 100% manufacturer’s warranty. Our Metrofuser brand printer parts are guaranteed to be free from defects from the date of manufacture for a period of six months.

In addition, we further warrant that our products will not cause damage, deterioration or abnormal wear in any compatible machine for which it was originally designed. This warranty covers all equipment used within the manufacturer's specifications and does not include acts of God or nature.

If a defect in any Metrofuser product is found to be the sole cause of damage to any equipment, Metrofuser will reimburse the customer for a complete repair. This warranty is dependent upon the customer providing Metrofuser with satisfactory evidence that the damage was due to a defect in an Metrofuser product. All claims must be accompanied with an invoice from the authorized service company that performed the repair. The invoice must clearly indicate the specifics of the repair along with contact information of the field service technician that was dispatched.

Return of the defective product is required and must be clearly marked with an official Metrofuser issued RMA on the outside of the package. Any sign of tampering with the product by non-Metrofuser personnel will void this warranty. Metrofuser liability shall be limited to repair, replacement or reimbursement as stated above. This warranty is exclusive and in lieu of any and all other warranties, express or implied.

Since 2003, the Metrofuser Brand has been synonymous with HP printer parts quality. Our technical HP printer innovations, dedicated staff, and vendor partners have been the key to developing matched systems that truly do "perform as good as or better than" the OEMs.

Complementing our process is our employees, who share a sense of pride and ownership, and are passionate about Metrofuser's quality. Our dedicated employees are the single most important factor in creating and maintaining our high quality standards.

When it comes to Metrofuser quality, we know that our customers trust us with their reputation and we understand the responsibility. As an engineering-based company, we have more Quality Assurance personnel than sales associates.

While our R&D; labs design quality into our products, our Quality Assurance teams ensure that quality is consistent. The responsibility of Metrofuser's Quality Assurance Team is to be our own in-house testing laboratory. Ensuring long-term quality and consistency is the foundation to your customers' satisfaction. We understand that without quality, you simply cannot compete.

All incoming components are inspected prior to being released to production. Metrofuser engineers analyze printer part components, measure tolerances and dimensions and even modify many incoming components to enhance their performance. In addition, many of our components are made exclusively for Metrofuser and are not available anywhere else.

Even after our HP Printer parts are manufactured, we rigorously test them to ensure that they perform in any environment. In addition, we consistently evaluate OEM and other competitors' cartridges to benchmark Metrofuser's quality with the current market options. In our labs, we print more than 40,000 pages every day

Other Helpful Resources

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. 

bottom of page