Elizabeth, NJ– November 15, 2016 – Metrofuser, a leading global innovator, re-manufacturer and marketer of printers, parts and training announced a new printer video technical support service (VTS).

 

While traditional phone technical support will handle 95% of printer issues, the more complicated printer problems require deeper understanding that only video can bring. Utilizing any smart phone, printer service organizations can now bring Metrofuser's technical support veterans to any job site. VTS is a powerful tool for service organizations to expand their capability. Video Technical Support is excellent resource for;

 

  • Pre-diagnosis of laser printer problems

  • Trouble shooting print defects and paper jams

 

Video support lends itself well to printer repair.  Instead of describing the problem, field technicians can show the support staff the issue and environment the printer is operating in.

 

Video support bolsters the companies live based US based phone support. Contact a Metrofuser account manager for details. 

 

About Metrofuser
Metrofuser is a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Launches Industry First Video Technical Support Initiative
Metrofuser adds video support capability to technical support department