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Printer Repair Advisory Service


Learn How To Use Printer Advisory Services As a Know-How Force Multiplier

Unlike traditional tech support, Metrofuser’s Printer Advisory Service has a fully integrated Break Fix Approach that Extends To;

  • Pre service call triage
  • Onsite symptom troubleshooting
  • Service manual procedure accessibility
  • Step by step how to instruction
  • Error code definitions
  • Part identification
  • Print sample diagnosis
  • Warranty forensics reporting
  • Zoom video conference support 

How Does It Help My Service Department?

  • Business owner’s can enhance the skills of entry level technicians so they can extend their technical abilities while they learn.
  • Organizations can cut costs, reduce call backs and improve service outcomes for customers.
  • Entry level technicians can solve printer problems independently while learning and enhancing their role with the organization.
  • Copier technicians unfamiliar with printers can use advisory services to extend their capabilities.
  • Help desk personnel and service managers can pre-order the right part the first time for future service calls.
  • Participation offers open access to legacy and hard to find parts.

Why Should We Trust Metrofuser?

  • Our print service advisors have 15+ years of experience that act as an extension of your organization.
  • Utilize the same products and solutions used by professional national service providers and original equipment manufacturers.
  • Tap into our vast curated video content from Metrofuser’s printer service training program.
  • Access our US-based printer engineers with over 45,000 successful remote service calls.​

How much does The Printer Service Advisor Cost

Free to all customers that purchase a monthly minimum.

How Can My Organization Try It?

To learn more contact us or call 908-245-2100 press zero​

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