7-Essential-Steps-for-Reducing Callbacks And Building a Service Based-Culture
In the imaging service industry, there are 2 types of technicians: diagnostic technicians, and part swappers. Most service teams have realized that developing a group of technicians who can troubleshoot is essential for driving growth.
Part swapping will get you only so far. But being a successful technician ain’t easy. There are many variables that affect devices. Types of paper, toner, power and preventive service all impact the outcome and performance of a service organization.
That’s why service leaders must do their part to create an environment where their technicians can operate like finely tuned machines who can diagnose the most common and probable symptoms and — in the process — reap rewards for the entire team.