Printer Repair Advisory Service

Learn How To Use Printer Advisory Services As a Know-How Force Multiplier

Unlike traditional tech support, Metrofuser’s Printer Advisory Service has a fully integrated Break Fix Approach that Extends To;

• Pre service call triage

• Onsite symptom troubleshooting

• Service manual procedure accessibility

• Step by step how to instruction

• Error code definitions

• Part identification

• Print sample diagnosis

• Warranty forensics reporting

• Zoom video conference support 

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How Does It Help My Service Department?

• Business owner’s can enhance the skills of entry level technicians so they can extend their technical abilities while they learn.

• Organizations can cut costs, reduce call backs and improve service outcomes for customers.

• Entry level technicians can solve printer problems independently while learning and enhancing their role with the organization.

• Copier technicians unfamiliar with printers can use advisory services to extend their capabilities.

• Help desk personnel and service managers can pre-order the right part the first time for future service calls.

• Participation offers open access to legacy and hard to find parts.

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Why Should We Trust Metrofuser?

• Our print service advisors have 15+ years of experience that act as an extension of your organization.

• Utilize the same products and solutions used by professional national service providers and original equipment manufacturers.

• Tap into our vast curated video content from Metrofuser’s printer service training program.

• Access our US-based printer engineers with over 45,000 successful remote service calls.​

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How much does The Printer Service Advisor Cost

Free to all customers that purchase a monthly minimum.

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How Can My Organization Try It?​

To learn more contact us or call 908-245-2100 press zero​

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