Updated: Jan 6, 2020
In 2019 Metrofuser's technical support department surpassed 40,000 HP laser printer support calls. The company's help desk personnel are some of the best in the industry and have helped organizations reduce IT costs and callbacks by helping them diagnose and repair printer problems the first time.
The companies client list includes Government, Academia, Healthcare, and over 2000+ technology organizations globally. Metrofuser remanufactures parts and laser printers while providing critical technical support assistance.
The Help Desk Department Assembled The Top 13 Technical Support Calls for 2019.
59.F0 error code on the M452 M377 M477? DC Controller firmware update. Learn More
59.F0 error code on the CP3525 CP4525? Replace the fuser drive. Learn More
Poor fusing first prints of the day toner rub off? Print mode needs to be changed from light to normal.
Noises – grinding or groaning or squealing? Run component tests in the diagnostics menu to isolate noisy subsection.
99 error code? Rewrite firmware. Sometimes hard drive/EMMC replacement is required.
How to reset maintenance count? Varies by model. Learn More
13.02 jam message? Remove tray 1 assembly and look for obstructions (paper, dust, hair, staples, worn rollers) at the paper feed assembly.
Jamming from tray 1 or tray 2? Refurbish or replace the solenoid.
60.2 error code? Check lifter gear and tray. Replace the lifter drive. Learn More
49.xx error code? update/replace firmware. Replace formatter. Learn More
10.xx supply error code? Replace the toner cartridge with genuine OEM.
Color print colors are off? Run a few calibrations.
About Metrofuser Metrofuser is a leading global innovator, manufacturer, and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest-growing companies five consecutive years. For more information, visit http://www.metrofuser.com.