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Fixing The Customer
In today’s ever-changing
market, the service provider must seek new ways to
separate themselves from their competition. Sales forces
are under increasing pressure to gain ground in markets
that seem to be at saturation, and customer retention is
a must. One of the keys to customer retention is the
ability of a technician to “fix the customer”.
Communication is the key to this process, and I have a
few pointers that may help.
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