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Metrofuser
Launches Printer Help Desk
Roselle, New Jersey- Business printer solution provider
Metrofuser (www.metrofuser.com) has announced expansive changes to its
Technical Support Department, to offer full printer help desk
capabilities designed for IT organizations that help them maximize
service revenue and reduce costs.
 Metrofuser
revamped its technical support department added new
solutions that will bring world class support to organization’s
frontlines. Various tools have been integrated into our Enterprise Help
Desk including remote monitoring, print monitoring solutions and online
self help.
Since 23% of all IT help desk calls are printer
related we believe Metrofuser is positioned to provide the fastest, most
cost efficient solution to one of the largest segments of calls in the
help desk community. The Enterprise Help Desk Solution is a re-sellable,
re-branded service and can be marketed as a value added offering by providers that promises to increase printer device uptime and reduce
costs.
"Our goal has been to reduce service call waste in forms."
said Will
DeMuth, Co-President of Metrofuser. "We have always viewed technical support as an extension of
quality by assisting customers in pre part ordering diagnosis and pre
warranty assumptions. This service is the next step in the evolution to
improve quality and service. These initiatives are
scalable
to meet the
customer needs allowing the service provider to set the level of support
involvement from minimal data collection to trouble shooting and testing
services. “We are very excited to roll-out of the new structure, and
look forward to providing additional services to our customers.”
MPS Help Desk
Now you can
vertically integrate a specialized printer support help desk with the
best in breed print management tools. Real-time monitoring/responses
unleashes the full capability of MPS software. From Metrofuser’s print
monitoring center, printers all over the globe can be tracked.
Metrofuser can monitor and respond to customers running PrintFleet or
FMAudit or any other print management software.
Help Desk First Response
Our First responders are specialists, Grizzled Veterans in
the imaging devices industry with a minimum of 10 years of experience
troubleshooting and repairing these devices in the field. Our depth and
breadth of knowledge in imaging equipment is unparalleled. Our staff is
matched only by the tools there provided including oem service
manuals, factory service bulletins and our own proprietary service note
library. Metrofuser supports some of the biggest names out there. Our mission
is to assist in diagnosis, pre failure analysis to eliminate wrong part
orders and call backs.
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Revolutionary
Features
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Toner cartridge warranty verification and testing
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Industry print monitoring help desk and first response
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DirectConnect Representation
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Service Triggered Parts Ordering
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Device Action and Part Replacement History Log
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Best Suited
For
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These new initiatives will further benefit our customers
and help users to expand customized MPS solutions that are exclusively
branded for our customers.
About Metrofuser
Metrofuser remanufactures and distributes laser printer parts,
remanufactured printers and offers service training for HP, Lexmark and
Canon laser printers. The company offers a broad array of laser printer
products from its Eastern and Western distribution hubs including
fusers, maintenance kits, boards, and paper handling assemblies.
Metrofuser has been named to Inc. Magazine’s fastest growing companies
four consecutive years. For more information, visit http://www.metrofuser.com,
or call 888-FUSERS-1 Ext 107
Metrofuser LLC Public Relations
908-245-2100
KEYWORD: NEW JERSEY
INDUSTRY KEYWORD: COMPUTER HARDWARE MAINTENANCE, PRINTER PARTS, PRINTER
REPAIR |
