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Metrofuser Issues Hot Swap/Removal Fuser Warning
Research reveals a significant number of printer failures are due mis-handling.
 In
an effort to reduce preventable failures and warranties, laser printer
parts manufacturer Metrofuser (www.metrofuser.com)
has announced a warning for business users of laser printers. Removing
certain parts when the printer is turned on can harm the device
irrevocably. The company’s research reveals as much as 10% of failures
can be traced back to improper handling of these devices.
Metrofuser has issued the warning for all makes and models of Laser
Printers and MFPs. A Company spokesperson said this is not
an engineering or
design problem but more of a failure to follow best practices.
A significant portion of
the failures are occurring when end users are clearing paper jams and/or
investigating service errors while the device is turned
on.
This problem is so
widespread it ranges from devices with older hot roller technology all
the way up to the latest instant-on technology. Fault shows up as error
codes referencing damage to the
fuser,
power supply or
other electrical components.
Metrofuser is asking the service community to reevaluate procedures and
educate their end-users on the proper handling of these sensitive
devices. To avoid damage simply turn printer off before removing or
installing fusing assemblies. Failing to do so WILL destroy printers’
heating elements, theromistors and power supplies.
Furthermore, Metrofuser is now equipping all of its fusers with warning
labels that can be applied to printers to help inform installers and
users. Labels are also available by calling Metrofuser at 908-245-2100
Ext 128.
Further details can be found at
LaserPrinterHelp.Net
About Metrofuser
Metrofuser remanufactures and distributes laser printer parts,
remanufactured printers and offers service training for HP, Lexmark and
Canon laser printers. The company offers a broad array of laser printer
products from its Eastern and Western distribution hubs including
fusers, maintenance kits, boards, and paper handling assemblies.
Metrofuser has been named to Inc. Magazine’s fastest growing companies
for three consecutive years. For more information, visit http://www.metrofuser.com.
Metrofuser LLC
Public Relations
908-245-2100
KEYWORD: NEW JERSEY
INDUSTRY KEYWORD: COMPUTER HARDWARE MAINTENANCE, PRINTER PARTS, PRINTER
REPAIR |
