Our business is to be a leading
innovator, developer and marketer of worldwide services, products and systems,
which provide superior value to our customers in meeting their service parts
needs, while conserving resources and preserving the
quality of the environment.
We are dedicated to the belief that
the most important resource is people who respond positively to recognition,
involvement and opportunities for personal and career development. We are most
productive and fulfilled in an environment where we empower and are empowered to
act. We will address problems and mistakes constructively, learn from them and
contribute to their solution. We encourage a team approach with mutually
supportive relationships based on objectivity, integrity, openness and trust.
We will judge ourselves on our ability to be self-critical and to provide an
atmosphere encouraging open and constructive communication. We will share the
information needed to do our jobs and provide a sense of direction and purpose
required to face up to problems and take appropriate actions and risks. We will
communicate our goals clearly, assure that decisions are made by those people
closest to the situation, and encourage and support them in those decisions.
Our workplaces will be functional, clean and safe. Our working environment will
foster mutual values, goals and goodwill. We will constantly strive for
excellence, satisfaction and, occasionally, joy. Enthusiasm at all levels of our
company is important to us.
People will be hired, paid and promoted based on qualifications, teamwork and
performance. We believe that everyone benefits when the most capable person is
promoted. People will be compensated fairly and rewarded well for their extra
contributions to the company's success. We will not need a third party to
protect our fair rights and interests.
People are encouraged to participate in setting their own goals and judging
their own performance with regular supervisory reviews. We prefer promotion from
within and support active programs of training and self-development that
complement the corporation's philosophies and objectives.
We seek talented, action-oriented people who are enthusiastic, honest, open and
hardworking, who want to do their jobs well and who expect their co-workers to
do likewise. We want men and women who use the company's equipment and money as
carefully as if it were their own, who suggest ways to be more productive and
who help each other. We want and will encourage people to go the extra mile,
work the added hour, make the additional call! Above all, we want associates who
accept responsibility and accountability for their own growth, behavior and
performance.
Our Customers
The company that fails its customers,
fails! We will be superior to our competitors in providing the highest value to
our customers at a fair price. We will constantly listen to our customers,
respond quickly to their current needs and anticipate future needs.
We will stay close to our customers, tell them the truth and earn their business
every day. Superior service built this company. Superior service will continue
to be our central policy and philosophy. We will be vigorous, tough, ethical
competitors.
We will supply our customers with superior services, specialty products and
systems that are safe and reliable. We will advertise and promote our services
and products in a professional and ethical manner and support them with
well-trained people.
Our Organization
We seek an organization that is
flexible, innovative, responsive and entrepreneurial. To accomplish this, we
will create decentralized business units which have great freedom, within
corporate strategy and policy limits, to develop their own business strategies
and plans and to achieve agreed upon objectives. Actions will be judged on the
extent to which they promote the overall good of the corporation over the
separate interests of groups.
We will anticipate a changing environment. We are committed to the concept of
continual improvement.
We seek to concentrate our efforts on providing services and products which have
measurable benefits over state-of-the-art.
We will organize around the needs of our business units and provide only those
central services which are essential to our growth, the protection of our
corporate assets or provide significant advantages in terms of quality and cost.
We favor simplicity; we want action. We are results-oriented. We favor substance
over form and quality over quantity. We believe in the free flow of candid,
objective information, up, down and across organizational lines. We insist on
"homework" and planning. We want overachievement.
Our Society
We recognize the importance of
service to society and will contribute positively to the communities in which we
operate. Our company's business will be conducted in accordance with the law and
stated corporate and societal standards of conduct.
This statement is an expression of our mission and shared values, the
achievement of which is an ongoing challenge and a never-ending process. It
requires us to respond effectively to an ever-changing environment. It requires
pragmatism and dreams, courage and confidence, trust and commitment - our mutual
Quest for Excellence.
