The
Metrofuser Warranty does not apply to defects resulting from:
Inadequate or improper maintenance
Unauthorized
modification or misuse
Usage outside of the environmental specifications of the part or
product
Improper site preparation and maintenance.
New Items
30 Days
Refurbished
Items
180 Days (6 Months)
We
will replace or repair, at our discretion, the part or parts that fail
during the warranty period. This is a limited warranty and does not
cover cosmetic blemishes, scratches, and color defects.
Used
Printers
90 Days
As-is
Items
Guaranteed only to work upon arrival to the customer.
Metrofuser will repair or replace solely at our discretion.
Damage
During Shipping
Metrofuser is
not responsible for damages incurred in transit.The shipping carrier is responsible for such damage.
Metrofuser will not issue
Return Merchandise Authorization (RMA)
numbers for products damaged due to shipping. We will place a new order
for the customer while the carrier is processing the customer's claim. At
such time as the claim is resolved and payment is made, the customer will
be credited.
Policy For Returns
Advance Exchange Program
Return Policy
The failed unit must be returned to
Metrofuser (Roselle, NJ) within 30 calendar days of the date that the unit was shipped to the
customer.
If the failed unit is not returned within
20 calendar days a reminder notice will be sent the customer.
If the failed unit is not returned within
32 calendar days the customer will be billed s core charge by credit card or
terms set forth. The core charge is set by the core market price plus fees
to manage the core buy back program determined by Metrofuser.
If the failed unit is returned after 45 calendar
days a credit for the net price less a restocking charge of 20% of the advance exchange list
price will be issued Per Item.
EXCHANGES
Items exchanges must:
Be repairable
and no alterations or physical damage
Have a valid Return Merchandise Authorization (RMA) number.
Be an exact equivalent of the product that we are
sent to you.
Be received by us prior to the RMA expiration date.
Return
Process
When
we receive the product for exchange, we will inspect it to confirm that
the product is correct and eligible for return. If the product is not
eligible for exchange, we will then notify you with an explanation and
return the product at your expense or dispose of the product at your
direction.
Refunds
Pre-credited
advanced exchange
Upon
inspection and acceptance of the exchange product, the open RMA will be
closed. If the exchange product is not accepted, open account customers
will have a core charge billed to their account. For customers who have an
advance core credit authorization on file, the core charge will be placed
on the credit card on file.
Other
advance exchanges
Upon
inspection and acceptance of the exchange product, we will, in our
determination, credit the account of an open account customer, send a
refund check or issue a credit to a credit card account of a non-open
account customer.
WARRANTY
RETURNS
Requirements
Product
being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
Return
Process
When
we receive the product for warranty, we will inspect it to confirm that
the product is correct and eligible for a warranty claim. If the product
does not qualify under our warranty policy, we will then notify you with
an explanation and return the product at your expense or dispose of the
product at your direction.
Refunds
We
will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is
not replaceable due to lack of inventory)
OTHER
RETURNS
Note
Manuals, printheads, consumables, and special order items are not returnable. We
will only accept these items for return if it involves our error. all
other product
returns must:
Be returned unused within 30 days of purchase
date
Have a valid RMA number
Be received by us prior to the RMA expiration dated
Have
all original OEM packaging
Return
Process
When
we receive the return product, we will inspect it to confirm that the
product is correct and eligible for return. If the product is not eligible
for return, we will then notify you with an explanation and return the
product at your expense or dispose of the product at your direction.
Refunds
All
product returns by customers, except for those resulting from Metrofuser's
error,
will be charged a restocking fee of 20% or $25.00, whichever is greater.
Upon
inspection and acceptance of the returned product, we will, in our
discretion, credit the account of the open account customer, send a refund
check or issue a credit to a credit card account of a non-open account
customer.
RMA
PROCEDURE
A
Metrofuser representative will assign a RMA number to you. This number must be
placed on the outside and inside of the returned items package to insure adequate customer/product identification.
Items returned to Metrofuser without valid RMA number identification may be refused.
RMA numbers are valid for 30 calendar days from the date issued. All returns
must be shipped to our current address
